Making A Purchase To make a purchase browse our store, and add any items that you wish to buy into the shopping cart.
After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept direct payment by MasterCard, Switch, Solo, Maestro, Visa Debit, and Visa Electron.
We accept credit card payment via secure Payment Service Providers (PayPal).
Payments can be made by telephone ring 07900684482
We accept personal cheques and postal orders by arrangement.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Postage and Packing charges are calculated by using the weight of items in your shopping basket plus a small handling charge for packaging costs.
Goods are shipped using Royal Mail or a courier delivery service and you will be offered the choice of service when you check out.
Delivery Schedule We will normally depatch your order to you within 1 business day.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges VAT is included in all prices
Credit Card Security All credit/debit card transactions are handled by our secure Payment Service Providers.
You can be assured of a secure shopping experience with us.
Credit card details are not retained by us after payment has been made.
Guarantee Should you not be satisfied with your purchases email us at email@example.com and we shall resolve the situation to your satisfaction.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Hot Wire Foam Factory Warranty Our official warranty is 90 days, but we often repair or replace tools that are several years old if we feel that a defect caused the tool to stop working.
This product is warranted for non-commercial use within the UK as follows:
For 90 days from the original date of purchase, Terrascenic. will, at its option repair or replace a defective unit free of charge, if the unit is defective due to an original manufacturer's defect.
This warranty covers normal use and does not cover damage which occurs in shipment or failure which results from alteration, accident, misuse, abuse or neglect. Except as herein expressly set forth, HWFF INC. shall not, under any circumstances be responsible for any direct, indirect, incidental or consequential damage resulting from the use of the equipment. The consumers' sole remedy shall be such repair or replacement as is expressly provided above.